Support - Heirloom4Life

Contact Our Support Team

For any questions, issues, or feedback, email us at:

support@heirloom4life.com

Response Time: We typically respond within 24-48 hours during business days (Sunday-Thursday, Israel time).

Frequently Asked Questions

Many common questions are already answered in our comprehensive FAQ page.

Topics covered include:

How to record your first story
Voice cloning requirements and eligibility
Privacy, data security, and GDPR compliance
Sharing memoirs with family members
Subscription plans and pricing
Mobile app features (iOS & Android)

Visit FAQ Page

Common Issues & Solutions

🎙️ Recording Issues

If your microphone isn't working:

Check browser permissions (Settings → Privacy → Microphone)
Ensure your browser (Chrome, Safari, Firefox) is up to date
Try a different browser if issues persist
On mobile, make sure the Heirloom app has microphone access

🔐 Login Problems

Can't access your account?

Try the "Forgot Password" link on the login page
Check your spam folder for password reset emails
Clear browser cache and cookies, then try again
Contact support if you're still locked out

🗣️ Voice Cloning Questions

Voice cloning eligibility:

Requires at least 3 minutes of clear audio recording
Best results with 10+ minutes of varied speech
Check your audio minutes collected in Settings → Voice Cloning
Voice clones typically process within 24-48 hours

📱 Mobile App Issues

Having trouble with the iOS or Android app?

Make sure you have the latest app version from the App Store / Play Store
Restart the app and try again
Check your internet connection (Wi-Fi recommended for uploads)
For syncing issues, log out and log back in

👨‍👩‍👧‍👦 Sharing & Access

Questions about sharing memoirs with family?

Go to your memoir → Settings → Share with Family
Enter family member's email address to grant read access
They'll receive an invitation email with access instructions
You can revoke access anytime from the same settings page

App Store Users

If you downloaded Heirloom from the Apple App Store or Google Play Store, you can contact us directly at support@heirloom4life.com for app-specific issues.

We're committed to providing excellent support for all our mobile users. Whether you have questions about features, technical issues, or account management, we're here to help.